FAQ

General

1. Who are you?
   Lightspeed Global distributes plastic model kits, accessories and collectibles.
2. Do you sell to the public?
   We only sell to retailers and businesses.
3. What brands do you carry?
   • Hasegawa
   • MiniArt
   • Abteilung502
   • AK Interactive
   • Arma Hobby
   • Aoshima
   • Bandai
   • Doozy
   • Ebbro
   • Hobby Boss
   • ICM
   • Iwata
   • Masterbox
   • MIG Productions
   • Rinaldi Studio Press
   • Wingnut Wings
   • Baghera
   • Schuco
4. How do I see the prices?
   To see our prices, log into the website. To request a login, please click on the Register button on the Login page. We will contact you within 1 business day to verify your account details.
5. What forms of payment do you accept?
   Upon submission of your order, we will contact you to request payment. We accept the following:
   • All major credit cards
   • Email Money Transfers (within Canada)
   • Cheques
6. Can I order replacement parts?
   We cannot make any guarantees about replacement parts, however we will try to source them. Please email info@lightspeedglobal.ca and indicate the following:
   1. Brand
   2. Model / Model Number
   3. Part
   4. Your contact information, including name, phone number and shipping address
Note: The average cost for a replacement part, including shipping and handling, will be $15 within North America. Exact charges will be determined once we have the part and your shipping address.

Shipping

7. Where do you ship?
   We ship throughout Canada and the United States. Our warehouses are located in Toronto, Ontario and Buffalo, NY.
8. What are your shipping terms?
   We strive to fulfill orders within 2 business days, usually sooner. If there are any issues, we will contact you.
9. How much do you charge for shipping?
   Our shipping rates are dependent on the size of your order. We work with various carriers to achieve the lowest shipping rates.