FAQ

General

1. Who are you?
   Lightspeed Global distributes plastic model kits, accessories and collectibles.
2. Do you sell to the public?
   We only sell to retailers and businesses.
3. What brands do you carry?
   Please refer to our About page to see the brands we carry.
4. How do I see the prices?
   To see our prices, log into the website. To request a login, please click on the Register button on the Login page. We will contact you within 1 business day to verify your account details.
5. What forms of payment do you accept?
   Upon submission of your order, we will contact you to request payment. We accept the following:
   • All major credit cards
   • Email Money Transfers (within Canada)
   • Cheques
6. Can I order replacement parts?
   We cannot make any guarantees about replacement parts, however we will try to source them. Please email info@lightspeedglobal.ca and indicate the following:
   1. Brand
   2. Model / Model Number
   3. Part
   4. Your contact information, including name, phone number and shipping address
Note: The average cost for a replacement part, including shipping and handling, will be $15 within North America. Exact charges will be determined once we have the part and your shipping address.

Shipping

7. Where do you ship?
   We ship throughout Canada and the United States. Our warehouses are located in Toronto, Ontario and Buffalo, NY.
8. What are your shipping terms?
   We strive to fulfill orders within 2 business days, usually sooner. If there are any issues, we will contact you.
9. How much do you charge for shipping?
   Our shipping rates are dependent on the size of your order. We work with various carriers to achieve the lowest shipping rates.

Pre-order

10. What is a pre-order?
    We are proud to offer items that can be ordered before they arrive at our warehouse.
11. How to pre-order?
    To reserve a product marked with the "pre-order", simply add it to your shopping cart and submit .
12. When will I receive my pre-ordered items?
    We strive to ship pre-orders as soon as they are received in our warehouse. Our goal is to ensure timely delivery of a pre-ordered item on the scheduled release date of the product.
13. When will I be charged?
    You are not charged for pre-ordered items until they become available to be shipped. You will receive an invoice either after the release date, or 1-2 days prior to its shipping, depending on your order.
14. If I order items that are available now with my pre-order when will I be charged?
    You will not be charged for any of the items until they are ready to ship. Any items in your cart that are available now will be grouped into one order and you will be charged when those items are processed and ready to ship.You will receive an email notification when your pre-orders items are available in our store.
15. How do I Cancel a Pre-Order?
    Please contact us by phone or email at the following:
    Phone: (647) 812-1951
    Email: info@lightspeedglobal.ca